Refund Policy
100% Satisfaction Guarantee.
We want you to be satisfied with your purchase. If there are ever any problems with an order you receive from us or you wish to return or exchange an item don't hesitate to immediately email or call us to resolve the problem and get a Return Authorization number (RA) for your merchandise.
To receive a Refund for merchandise less S&H, we must issue an RA Number no later than 14 days from the date of purchase. Due to the product and immediate nature of the customer support services provided by ModPilot, Inc., any cancellation and return made after the 14 day cancellation policy is non-refundable. Additionally, we must receive the entire guidebook, CD, and all original shipping packaging in new condition no later than 21 days after the date of purchase.
All shipping charges that apply to the return or exchange of merchandise, must be paid by the customer. All returns and exchanges must be shipped prepaid and include a return authorization number (RA) on the outside of the box and must be shipped insured with payment for re-shipment on exchanges. All Returns MUST have a Return Authorization (RA) Number and be Received Back in the Original Packaging or they will not be accepted by our Shipping Dept. They Will be returned back to you with No Credit Issued.
If within 60 days of merchandise purchase home is foreclosed upon, you will receive your money back. Please provide evidence of notice to quit property issued by the sheriff and you will receive a full refund. Notice of sale and any pre-foreclosure documents will not be treated as proof for refund.
Charge on your credit card statement will show as Mod Pilot Inc. Contact us at 3168 Lionshead Ave Carlsbad, CA 92010 or 760-543-0200 or Email
Privacy Notice-This privacy notice discloses the privacy practices for ModPilot.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
1.
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. 2.What choices are available to you regarding the use of your data.
What choices are available to you regarding the use of your data. 3.The security procedures in place to protect the misuse of your information.
The security procedures in place to protect the misuse of your information. 4.How you can correct any inaccuracies in the information.
How you can correct any inaccuracies in the information. Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
•See what data we have about you, if any.
See what data we have about you, if any. •Change/correct any data we have about you.
Change/correct any data we have about you. •Have us delete any data we have about you.
Have us delete any data we have about you. •Express any concern you have about our use of your data.
Express any concern you have about our use of your data. Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 760-543-0200 or via email @ support@modpilot.com.
Disclaimer
Modpilot is not a law firm, does not give legal advice, and does not represent any clients. All information presented is based solely on Modpilot and its employees’ experience in the mortgage lending and modification field. No advice or information, whether oral or written, obtained by you shall create any kind of promise or business relationship. Any reliance on information presented by any representative of Modpilot is made at the sole risk of the reader. I understand that none of the packages include any representative of Modpilot contacting my lender, negotiating on my behalf, collecting or completing any documentation for me. Further, I understand that Modpilot does not approve, qualify or deny loan modifications or any other loss mitigation process and those are choices that the investors and servicers make at their sole discretion.
Shipping Policy - Please allow 2 business days for processing your order for shipment. Normal delivery of products are through USPS Priority Mail.
Shipping & Return Policies
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